Support · 24/7
Your support team spends
most of its day answering
the same questions.
A synthetic agent that handles 80% of inquiries autonomously — 24/7, on every channel.
I want a customer service agentResponds
Handles FAQs, order status, schedules, policies and bookings instantly. No wait time, no ticket queues.
Learns
Trained on your documentation, past conversations and internal policies. The more it interacts, the better it gets.
Escalates
Detects when a case needs a human — frustration, complaint, legal, custom request — and hands it off with full context.
Frequently asked questions
What percentage of inquiries can the agent handle on its own?
Between 75% and 85% of recurring inquiries — order status, schedules, return policies, FAQs, booking confirmations. What falls outside its scope it escalates to a human agent with full conversation context.
Does it work outside business hours?
Yes, 24/7. That's one of its main advantages: it responds at 11 PM with the same quality as at 10 AM. No shifts, no overtime.
What channels does it cover?
WhatsApp Business (official API), web chat widget, Telegram and email. You choose the channels that matter most to your customers.
What happens when a customer is upset?
The agent detects frustration signals and escalates to a human immediately, passing complete context so the rep doesn't have to ask them to repeat everything.
Can it handle multiple languages?
Yes — it responds in the language the customer writes in. Spanish, English and Portuguese are natively supported.
How long to go live?
4 weeks. The first week we map your most common inquiries and define escalation rules. The agent learns from your existing documentation and past conversations.
80% of your support tickets answered — without adding staff.
Talk to Luz and find out in 30 minutes if a customer service agent fits your operation.
Sin costo · sin llamadas · hablas con un agente al instante